Case study
Success Story: Tour Operator / Travel Agency
Reservation grouping for tour operators and travel agencies
Optimal planning of reservations for tour operators and travel agencies by creating reservation groups that comply with the sector’s specific constraints and requirements.
Participating clients
Companies involved in this LOGISPLAN implementation.
Operational context
Company profile
Company type: Tour operators and tourist reservation management agencies.
Activity: Management of tourist transport service reservations.
The challenge and solution
Operational constraints
The challenge was to implement a powerful route optimisation tool capable of handling the sector’s complex requirements:
- Calculation of pick-up times for departures
- Calculation of pick-up times for departures.
- Management of incompatibilities between different reservation types, such as incompatible tour operators.
- Vehicle requirements for each service, such as seat-capacity restrictions in certain areas.
- Maximum time limits between flights that can be grouped together, helping to avoid long waits for customers at the airport.
- Ability to define the order of hotels for arrivals and departures.
- Management of incompatible areas, defining which areas can or cannot be combined.
- Maximum number of hotels allowed per group.
Implementation and engine capabilities
LOGISPLAN is an intelligent system that automates the optimisation process for grouping reservations. It includes most of the logistics constraints typical of the sector and allows company-specific requirements to be configured.
LOGISPLAN capabilities
Operational benefits
Results and advantages
Automation: Automation of the planning process saves working time and reduces dependence on highly experienced staff.
Optimisation: Route costs are minimised in terms of distance, working hours and other factors, increasing overall company productivity.
Compliance and safety: Greater assurance and operational safety when complying with regulations and logistics constraints.
Service quality: Improved service quality through better compliance with schedules and other operational requirements.
Last-minute changes: Fast and efficient response to last-minute changes.
Energy efficiency: Lower CO2 emissions by reducing distance travelled and, as a result, improving the company’s carbon footprint.