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Industry
Field Service and Technical Support
Planning and optimisation of routes covering multiple technical-service visits. Generation of efficient technician routes while accounting for the sector’s usual requirements and constraints.
Operational context
Industry operations
Field-service operations must coordinate repairs, maintenance visits, technician skills, customer time windows and changing priorities throughout the working day.
Common constraints
- Planning of visits, repairs and scheduled maintenance
- Technical requirements such as vehicle size and signage
- Operational constraints affecting technicians
- Replanning during the working day
- Parking and walking time
- Customer service time windows
LOGISPLAN capabilities
- Compliance with sector-specific operational constraints
- Management of opening hours and service preferences
- Management of driving-rest requirements
- Dynamic reassignment of jobs when priorities change
Operational benefits
- Lower operating costs
- More efficient fleet utilisation
- Automated planning
- Fewer kilometres, less empty running and lower emissions
- Integration with fleet-management systems
- Integration with ERP systems
- Integration with warehouse-management systems (WMS)